Frequently Asked Questions

Everything you need to know about shopping with Ushopbd

What are the delivery charges for orders within Bangladesh?

We offer a flat-rate shipping fee of 60 BDT inside Dhaka and 120 BDT for deliveries outside of Dhaka.

How long does it take for my order to be delivered?

Orders within Dhaka are typically delivered within 24-48 hours. For locations outside Dhaka, it usually takes 3-5 business days.

What payment methods do you accept?

We accept Cash on Delivery (COD), bKash, Nagad, and all major credit or debit cards via our secure payment gateway.

Can I return a product if it doesn't fit or I change my mind?

Yes, we have a 7-day easy return policy. Products must be unused, in their original packaging, and with all tags attached to be eligible for a refund or exchange.

Are the products on Ushopbd genuine and authentic?

Absolutely. We source our products directly from authorized distributors and manufacturers to ensure 100% authenticity and quality for our customers.

How can I track my order status?

Once your order is dispatched, you will receive an SMS with a tracking number and a link to our courier partner's website to monitor your delivery in real-time.